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At qq88star, we take the handling of your personal data seriously. This policy explains what information we collect when you access our platform, how it is used and stored, and the choices available to you — including how to review or update your account records.
When you create an account or complete a transaction on qq88star, we collect data necessary to operate your session and fulfil your request. This includes your registration details (name, email, contact number), your login activity, and transaction records linked to your chosen payment method — such as GoPay or ShopeePay. We do not store full payment credentials on our servers; payment processing is handled through the relevant payment provider's own secure environment. We also collect device and session data — the type of device you use, browser session identifiers and general location signals — for the purpose of account security and continuity. If you access qq88star from a mobile device one day and a different device the next, session records help us verify that access belongs to your account. Data we collect is used only for account operation, fraud prevention, support communication and legal compliance where applicable under local law. We do not sell your personal data to third parties. Any third-party service that touches your data — such as a payment rail or identity verification step — is bound by their own privacy terms, which we encourage you to review. Availability of specific services depends on local law and eligible regions in Indonesia.
This privacy policy applies specifically to data collected through qq88star's platform and support channels. It does not extend to third-party services you may reach from our pages. Understanding the boundary helps you know who to contact when a question arises.
Login activity, session identifiers and device records tied to your qq88star account fall within this policy. We retain these records to protect account continuity and detect unauthorised access attempts.
Records of deposits and withdrawals processed through payment methods like GoPay or ShopeePay are stored in your account history. The payment provider's own privacy terms govern the data their system handles, not ours.
Data on which sections of the platform you visit — such as the lobby or account settings — is collected as session data for security and service improvement. No personally identifiable profile is shared with game studios based on this.
Links or services that take you outside qq88star's own platform are not covered by this policy. Review the privacy terms of any external service, including payment apps, before you share your details there.
Your account data belongs to you, and we provide clear paths to review, correct or question it. After logging in, your account dashboard shows the personal details we hold on record — name, registered contact, and linked payment methods such as GoPay or ShopeePay. You can update most of these directly in account settings without needing to contact support. If you believe a record is incorrect or incomplete, raise it through our support channel and we will review the data in question. For requests to understand how your data has been used, or to ask about retention periods, contact us at the address listed in the Support section of this page. We aim to respond to data-related queries through the same support route we use for account help. All requests are handled subject to applicable local law and the eligibility conditions that apply in your region.
Log in and open account settings to see the personal details we hold. The dashboard reflects your current data in real time — no need to contact support for a standard review.
Update your registered contact or payment reference directly in account settings. For fields that require verification before they can change, the on-screen step will guide you through what is needed.
If something in your account record looks incorrect, contact our support team with your account details and a clear description of the issue. We will confirm receipt and review the record.
For questions about retention, third-party data sharing or policy scope, reach us through the support contact listed on this page. We handle data requests separately from general account queries.
For any question about how your data is handled, or to submit a data correction or access request, use the contact routes below. We treat privacy queries as a separate category — include 'data request' in your message so our team can route it correctly.
Open the live chat widget from any page on qq88star. For privacy and data questions, type 'data request' at the start of your message so it reaches the right team member.
Send your data access or correction request by email to our support address, which is listed in your account help section after login. Include your registered account name and a brief description of your request.
After logging in, the Account Help section shows the current contact options and their status. This is where you confirm which channel is active for your region before sending a data-related query.
We keep your account data only as long as it is needed to operate your account or meet legal requirements that apply in eligible regions. Once data is no longer required, it is removed from active systems according to our internal retention schedule. You can ask for a summary of what we hold by contacting support.
We use session cookies to keep your account active while you navigate the platform and to remember device preferences. You can manage cookie settings through your browser, though some account functions depend on session cookies to work correctly.
Access to your account record is protected by your login credentials. We use encrypted connections for data in transit. If you suspect unauthorised access, change your password immediately and notify support through the Account Help section.
We retain account and transaction records for the period required to operate the account and comply with applicable local law. After that period, records are removed from active storage. The current retention period applicable to your account is available on request.
Data-specific requests — access, correction, deletion where applicable — go through our support team. Mark your message clearly as a data request. We log all such requests and respond subject to local law and the eligible region conditions that apply.
These questions cover the most common things our account holders ask about data privacy, record access and how to raise a concern. If your question is not listed here, contact support through the Account Help section after login.
We collect your name, email address, contact number and the details you enter during account setup. When you link a payment method like GoPay or ShopeePay, we record the reference needed to process your transactions — not your full payment credentials.
Yes. Log in and open account settings to view the personal details we hold on record. For a more detailed summary — including transaction history and session records — contact support and mark your message as a data access request.
Most account details can be updated directly in account settings after login. For fields that are locked or require verification before changing, the on-screen instructions will show you the steps. If you are unable to update a field yourself, contact support with the correction needed.
We do not sell your data. Payment providers like GoPay and ShopeePay receive only the transaction reference needed to process your request, and they are governed by their own privacy terms. We do not share your personal profile with game studios or marketing partners.
We retain your data for as long as your account is active and for any period required by applicable local law after that. Once data is no longer needed, it is removed from active storage. Contact support to ask about the retention period that applies to your specific account.
Change your account password immediately through account settings, then contact support through the Account Help section. Mark your message as a security concern. We will review your recent session records and advise on next steps based on what the account history shows.